Show More of the message
During ticket exchanges, HelpSpace is designed to show only the new messages, ensuring a cleaner overview. To view the full conversation, just click “Show more…”......
Embed a YouTube Video to a Docs article
If you wish to include a YouTube video in your HelpSpace article, simply click on Embed → Video and paste the full YouTube URL. Short......
Add Tags to Contacts
We added the option to add tags to contacts. This allows you to add information to your customers and filter them if you want, e.g.,......
Edit author of an article
The person who creates an article is automatically the author of the text in HelpSpace. However, there are situations where this case does not fit,......
Embed a Private Vimeo Video
Vimeo is a popular platform for sharing videos. You can also include Vimeo videos in a HelpSpace Docs article by inserting Embed > Video and......
Google Tag Manager
Some users administrate their scripts with the Google Tag Manager. For example, they run a WordPress website with the Google Tag Manager for WordPress plugin.......
Export customers
Go to Settings > Customers, click on the cog icon on the top right, and choose Export Customers. The download file is a CSV file.......
Copy content from Google Docs to an HelpSpace Docs Article
Sometimes you write an article in Google Docs before copying it to an HelpSpace article. Here is a guide to what you need to pay......
Open the Widget with a Link
The HelpSpace widget opens when the user clicks on it. Now there are situations where it should open via link. This article describes how to......
How to open the widget in modal mode
with an authenticated customer
Hide/Show widget in some cases
Dynamically hide the widget on certain pages of your website.
Automatically open widget
Some examples
