All Categories Updates

Set up your own icons to customize your widget and make it more suitable for your branding.

John
Written by John published on June 24, 2021

Follow the steps to get the best out of HelpSpace.

John
Written by John published on June 18, 2021

Filter your tickets ito find information faster and easier

Eva
Written by Eva published on May 21, 2021

We are very happy to tell you that our support widget is online. It comes with a lot of options for customization and is multi-language...

Stefan Dreßler
Written by Stefan Dreßler published on January 13, 2021

Agents with this role can only work on tickets that are assigned to one of their teams or directly to the agent.

Stefan Dreßler
Written by Stefan Dreßler published on December 22, 2020

Create an internal note on a ticket

Stefan Dreßler
Written by Stefan Dreßler published on January 19, 2021

We have recently added Dutch and Portuguese. You can choose the language in your profile. We are always happy about corrections. Please get in touch...

Stefan Dreßler
Written by Stefan Dreßler published on January 22, 2021

Now the "delete ticket" action is on top level in action menu. If an agent or admin deletes a ticket, it will went to the...

Stefan Dreßler
Written by Stefan Dreßler published on December 21, 2020

Generated from all your published articles

Stefan Dreßler
Written by Stefan Dreßler published on December 2, 2020

Building up your self-service you start with one style. Help-Center, Documentation, or Blog. But then it grows and after a while, you feel like the...

Stefan Dreßler
Written by Stefan Dreßler published on November 26, 2020

We have recently added French and Spanish to our system. You can choose the language in your profile. We are always happy about corrections. Please...

Stefan Dreßler
Written by Stefan Dreßler published on November 20, 2020

Just click on the subject to edit the text.

Stefan Dreßler
Written by Stefan Dreßler published on November 8, 2020