How to open a new ticket for your customer
Ticket MenuThe ticket navigation is on the left side. Each menu item displays a specific view on the tickets.NavigationDescriptionUnassignedTickets not assigned to an agent MineTickets assigned...
Design your message with styles and pictures
More information about your customer at a glance
Tips to save some time
The recipient is alway a single contact, but you can also add a CC or BCC recipients.How to change the recipientOpen the ticketFind "Contact Information"...
Just click on the subject to edit the text. Note: The Subject must have a least 3 letters.
How to filter tickets