Learn the basic structure of tickets
Design your message with styles and pictures
How to open a new ticket for your customer
Use text templates for quick and consistent communication
Quickly access essential customer information to enhance your communication.
Adjust the customer in the ticket
Adjust the title of the ticket
How to filter tickets
Split a ticket into several tickets, or merge several tickets into one
Only one agent can write to the customer, the ticket is blocked for the others during this time