All Categories Working with Tickets

To navigate forward and backward, click on the arrow-buttons ← and → on the bottom or on your keyboard. Alternatively, click on the purple circles......

Eva
Written by Eva published on March 5, 2020

Design your message with styles and pictures

Eva
Written by Eva published on March 27, 2020

How to open a new ticket for your customer

Eva
Written by Eva published on March 5, 2020

Quick Replies are a time-saving tool that consist of pre-written text snippets. They simplify the process of composing messages and help to maintain a consistent......

John Ibrügger
Written by John Ibrügger published on February 10, 2023

Quickly access essential customer information to enhance your communication.

Eva
Written by Eva published on February 21, 2020

How to change the recipient - Open the ticket - Find “Contact Information” on the right and click on the 3 dots beside the name......

Stefan Dreßler
Written by Stefan Dreßler published on August 27, 2020

To navigate forward and backward, click on the arrow-buttons ← and → on the bottom or on your keyboard. Alternatively, click on the purple circles......

Stefan Dreßler
Written by Stefan Dreßler published on November 8, 2020

How to filter tickets

Stefan Dreßler
Written by Stefan Dreßler published on May 20, 2021

In HelpSpace, you can efficiently manage customer inquiries by either merging tickets for streamlined information or splitting them to address various aspects separately. Below, we......

John Ibrügger
Written by John Ibrügger published on December 14, 2023

A single ticket can only be managed by one agent at any given time. When an agent is actively engaged in a conversation with a......

John Ibrügger
Written by John Ibrügger published on December 14, 2023

To switch to our new mail provider, please go to your channel settings and click on the migrate channel button and follow the instructions. Settings......

Stefan Dreßler
Written by Stefan Dreßler published on September 16, 2024